Last updated: October 19, 2026
This Refund Policy applies to purchases made from Muru Global OÜ (also written Muru Global OU; registry code 17558964, Tondi 8a, 11313 Tallinn, Estonia) at [shop.muru.global]. It does not limit your statutory rights as a consumer.
Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered multiple goods that are delivered separately, the period expires 14 days after you receive the last item.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unambiguous statement, e.g. an e-mail to info@muru.global or a letter sent by post to Muru Global OÜ, Tondi 8a, 11313 Tallinn, Estonia. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.
Extended 30-day return period
In addition to your statutory right of withdrawal, we voluntarily offer an extended return period: you may request a return up to 30 days after receiving your item. For returns requested from day 15 to day 30, the item must be unused, unassembled (not soldered or modified), complete, and in its original packaging. This extended return period does not affect your statutory rights.
How to return an item
1. Contact us at info@muru.global with your order number and the item(s) you wish to return.
2. Send the goods back to us without undue delay and in any event no later than 14 days from the day you informed us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.
3. Return address: **Muru Global OÜ, Tondi 8a, 11313 Tallinn, Estonia**.
You bear the direct cost of returning the goods. We recommend using a trackable shipping service (for example, Omniva or DHL) and keeping proof of postage.
Condition of returned goods
You may handle the goods as you would in a shop in order to establish their nature, characteristics and functioning. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In that case, we may reduce the refund by the amount of the diminished value.
For our products, this means for example:
- DIY kits – you may open the kit and check its contents. If components have been soldered, assembled, cut or otherwise used, the kit can still be returned, but the refund may be reduced by the diminished value (up to the full value if the components can no longer be resold).
- Development boards and assembled devices – you may power on and briefly test the product. Boards that have been soldered, physically modified, or damaged through incorrect wiring or power supply may be subject to a deduction for diminished value.
- Please pack electronic products in anti-static packaging (preferably the original one) and protect them adequately for transport.
Refunds
If you withdraw from the contract, we will refund all payments received from you, including the costs of standard delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.
We will carry out the refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please remember it can take some time for your bank or card issuer to process and post the refund. If you have not received your refund within 14 days of our confirmation, please contact us at info@muru.global.
Exceptions to the right of withdrawal
In accordance with EU and Estonian law, the right of withdrawal does not apply to:
- goods made to your specifications or clearly personalised (such as custom 3D prints made to your design, dimensions, colour or text, or devices assembled or configured to your individual requirements);
- goods which, after delivery, have been inseparably mixed with other items according to their nature.
Standard (non-custom) 3D printed accessories, assembled devices, development boards and DIY kits from our regular range are covered by the right of withdrawal.
Sale and discounted items are covered by the right of withdrawal in the same way as full-price items. Please get in touch if you have questions or concerns about your specific item.
Damaged, defective or wrong items (legal guarantee)
Please inspect your order upon receipt and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Regardless of the right of withdrawal, you are entitled to the statutory legal guarantee. You may submit a claim for goods that do not conform to the contract within 2 years of delivery. A notification submitted within 2 months of discovering the defect is deemed to be submitted on time. Depending on the case, you are entitled to a free repair or replacement, or, if that is not possible, a price reduction or a full refund. We cover the return shipping costs for defective, damaged or incorrect items.
Faults caused by incorrect assembly, soldering, modification, incompatible power supplies or components, or use contrary to the instructions are not covered by the legal guarantee, unless the incorrect assembly results from shortcomings in the instructions we provided. Minor visual features typical of 3D printing (such as visible layer lines) are not defects if they do not affect the function of the product.
To submit a claim, please contact us at info@muru.global with your order number, a description of the issue and, where possible, photos or a short video showing the fault. We will reply within 15 days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Complaints and dispute resolution
If you are not satisfied with how your return or claim has been handled, please contact us first at info@muru.global. If we cannot resolve the matter, you may refer the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority ([www.ttja.ee]). Consumers residing in another EU Member State may also contact the European Consumer Centre of Estonia ([www.consumer.ee]). See our [Terms of Service] for more information.
Model withdrawal form
*(Complete and return this form only if you wish to withdraw from the contract.)*
To: Muru Global OÜ, Tondi 8a, 11313 Tallinn, Estonia, e-mail: info@muru.global
I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*):
Ordered on (\*) / received on (\*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(\*) Delete as appropriate.
Contact
You can always contact us for any return question at info@muru.global or +372 5359 6529.