Terms of service
Last updated: October 19, 2026
OVERVIEW
This website is operated by Muru Global OÜ (also written Muru Global OU; registry code 17558964, VAT EE103034960, Tondi 8a, 11313 Tallinn, Harju county, Estonia). Throughout the site, the terms "we", "us" and "our" refer to Muru Global OÜ. Muru Global offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, in particular our [Refund Policy], [Shipping Policy], [Privacy Policy] and [Cookie Policy]. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Nothing in these Terms limits or excludes any rights you have as a consumer under mandatory law, including EU and Estonian consumer protection law (in particular the Estonian Law of Obligations Act). If any provision of these Terms conflicts with such mandatory law, the mandatory law prevails.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and Services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the age of majority in your country of residence), or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A material breach of any of the Terms may result in the termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for a legitimate reason, in accordance with applicable law (including the EU Geo-blocking Regulation).
We comply with EU sanctions and export control rules. We do not sell or ship to countries, territories, persons or end uses subject to EU sanctions or export restrictions, and we do not ship to certain other countries as listed in our [Shipping Policy]. Orders that would breach these rules will be cancelled and any payment refunded.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ORDERS AND CONCLUSION OF THE CONTRACT
The presentation of products on our website does not constitute a binding offer, but an invitation to place an order.
By completing the checkout and clicking the order button, you submit a binding order for the products in your cart. Before submitting your order, you can review and correct your entries at any time.
After placing your order, you will receive an automatic e-mail confirming receipt of your order. The contract of sale between you and Muru Global OÜ is concluded when we send you the order confirmation or ship the products, whichever happens first.
The contract is concluded in English. We store the contract text, and you will receive your order details by e-mail.
PRICES AND PAYMENT
All prices are stated in euros (EUR) and include value added tax (VAT) at the applicable rate. Shipping costs are shown separately at checkout before you place your order.
Prices for our products are subject to change. The price applicable to your order is the price displayed at the time you place the order.
Payments are processed securely by Shopify Payments. The available payment methods (such as credit and debit cards, Shop Pay and other wallets) are displayed at checkout. We do not see or store your full card details. Your payment is charged when you place your order.
For deliveries outside the European Union, import duties, taxes and customs fees may apply and are the responsibility of the buyer. See our [Shipping Policy] for details.
DELIVERY
We ship worldwide with Omniva and DHL, except to the countries listed in our [Shipping Policy]. Delivery options, costs and estimated delivery times are shown at checkout and described in our Shipping Policy. Unless otherwise agreed, we will deliver your order no later than 30 days after the conclusion of the contract.
For consumers, the risk of loss of or damage to the products passes to you when you or a person indicated by you (other than the carrier) takes physical possession of the products.
RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the products. Full information on how to exercise your right of withdrawal, the exceptions to it, our additional voluntary return period and the model withdrawal form are set out in our [Refund Policy].
LEGAL GUARANTEE (CONFORMITY OF GOODS)
As a consumer, you are entitled to the statutory legal guarantee for products that do not conform to the contract. You may submit a claim regarding a lack of conformity that becomes apparent within 2 years from delivery. A lack of conformity that becomes apparent within 1 year of delivery is presumed to have existed at the time of delivery, unless proven otherwise. A notification submitted within 2 months of discovering the defect is deemed to be submitted on time.
In case of a lack of conformity, you are entitled to have the product repaired or replaced free of charge, or, where this is not possible, to a price reduction or to terminate the contract and receive a refund, in accordance with the Estonian Law of Obligations Act.
To submit a claim, please contact us at info@muru.global with your order number, a description of the defect and, where possible, photos. We will reply to your claim within 15 days.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information made available on this site is accurate, complete and current. However, general (non-product) material on this site is provided for general information only. This does not affect the accuracy of product descriptions, prices and other pre-contractual information, for which we are responsible under applicable law.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time.
MODIFICATIONS TO THE SERVICE
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof). Such changes do not affect orders already placed and confirmed.
PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange according to our [Refund Policy] and your statutory rights.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time; changes do not affect orders already placed. We reserve the right to discontinue any product at any time.
Products sold through our store comply with the description provided on the website and with applicable EU product safety requirements.
Development boards, DIY kits and assembled devices
Our range includes development boards, 3D printed accessories, assembled electronic devices and DIY kits. These products are intended for hobby, educational and prototyping use by persons with appropriate technical knowledge. Unless stated otherwise on the product page, they are not toys and are not intended for use by children without adult supervision.
Please read the product description, assembly instructions and safety information before use. DIY kits require assembly (which may include soldering) and are sold as unassembled components.
Products that do not work as a result of incorrect assembly, soldering, modification, use of incompatible power supplies or components, or use contrary to the instructions are not considered defective. However, if incorrect assembly results from shortcomings in the instructions we provided, this is treated as a lack of conformity under the legal guarantee.
3D printed products may show minor visual features typical of the printing process (such as visible layer lines). These do not constitute defects, provided they do not affect the function of the product.
Product safety information
In accordance with the EU General Product Safety Regulation (EU) 2023/988, the manufacturer's or responsible economic operator's details and any safety warnings are shown on each product page. Our devices, development boards, 3D printed accessories and DIY kits are designed, assembled, programmed (flashed) and packaged by us in Estonia, EU. The manufacturer of these products is:
Muru Global OÜ
Tondi 8a, 11313 Tallinn, Harju county, Estonia
E-mail: info@muru.global
Website: https://muru.global
If we sell any product made by another manufacturer, that manufacturer's details and, where required, the details of the person responsible for the product in the EU are provided on the product page.
None of our products contain or are supplied with batteries. Where a device requires a battery or external power supply, this is stated on the product page, and the battery or power supply must be purchased separately.
To report a product safety issue, please contact us at info@muru.global.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us for a legitimate reason (for example, suspected fraud, unavailability of the product or an obvious pricing error). We may limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made, and any payment already made for the cancelled part of the order will be refunded without undue delay.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your e-mail address, so that we can complete your transactions and contact you as needed.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any endorsement. To the extent permitted by law, we shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.
Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction with them. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by postal mail, or otherwise (collectively, "comments"), you grant us a non-exclusive, royalty-free right to edit, copy, publish, distribute, translate and otherwise use such comments in any medium. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are responsible for any comments you make and their accuracy.
PERSONAL DATA
Your submission of personal data through the store is governed by our [Privacy Policy]. Privacy questions can be sent to privacy@muru.global. Our use of cookies is described in our [Cookie Policy].
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions. If an order has been placed based on obviously incorrect information (for example, an obvious pricing error), we will contact you and you may choose to confirm the order at the correct price or cancel it, in which case any payment made will be refunded in full without undue delay.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, EU or national regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal data of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free. We may temporarily suspend the website for maintenance or technical reasons.
To the extent permitted by applicable law, Muru Global OÜ, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any indirect or consequential damages, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the website.
Nothing in these Terms excludes or limits our liability: (a) for death or personal injury caused by our negligence; (b) for damage caused intentionally or through gross negligence; (c) under the statutory legal guarantee for the conformity of goods; (d) under product liability law; or (e) for any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection law.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to compensate Muru Global OÜ for any damage incurred as a result of claims made by a third party due to your culpable breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If you materially breach any term or provision of these Terms of Service, we may terminate this agreement and/or deny you access to our Services (or any part thereof). Termination does not affect orders already concluded or your statutory rights.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior versions of the Terms of Service.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Estonia. If you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of the country of your habitual residence.
If you have a complaint, please contact us first at info@muru.global. We will respond to your complaint within 15 days.
If we are unable to resolve the dispute by agreement, a consumer may refer the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority (Endla 10a, 10122 Tallinn, [www.ttja.ee]). Consumers residing in another EU Member State may also seek assistance from the European Consumer Centre of Estonia ([www.consumer.ee]) or the European Consumer Centre in their own country.
Disputes may also be resolved in court. A consumer may bring proceedings in the courts of Estonia or of the EU Member State in which the consumer is domiciled.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. The Terms of Service in force at the time you place an order apply to that order. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes for future use.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@muru.global.
Our contact information:
Muru Global OÜ
Tondi 8a, 11313 Tallinn, Harju county, Estonia
E-mail: info@muru.global
Phone: +372 5359 6529
Business registry code: 17558964
VAT number: EE103034960
Website: https://muru.global
Store: https://shop.muru.global