Last updated: October 19, 2026
Orders from [shop.muru.global] are shipped by Muru Global OÜ (also written Muru Global OU) from Tallinn, Estonia.
Where we ship
We ship worldwide, with the following exceptions:
- Russia and Belarus – as an EU company, we comply with EU sanctions and export control rules, which restrict the export of electronic components and devices to these countries. We also do not ship to other countries or territories subject to EU sanctions.
We do ship to Ukraine. Due to EU sanctions, we cannot deliver to the Crimea and Sevastopol regions or to the areas of the Donetsk, Luhansk, Zaporizhzhia and Kherson oblasts not controlled by the Ukrainian government.
- Turkey, India, Pakistan and Bangladesh – we currently do not ship to these countries due to high import duties and customs fees.
Excluded countries cannot be selected at checkout. If an order is nevertheless placed for delivery to an excluded destination, or if we have reason to believe the goods are intended for re-export to such a destination, we will cancel the order and refund any payment in full.
Shipping partners
We ship with:
- Omniva – delivery to Omniva parcel machines and post offices, as well as courier delivery where available.
- DHL – courier delivery to your address.
The available delivery methods, shipping costs and estimated delivery times for your country are shown at checkout before you place your order.
All our products are designed, assembled and packaged in Estonia, EU, and are shipped without batteries.
Shipping in-stock items
In-stock items will be shipped within 3-5 business days starting from the moment the payment has been confirmed. Once your order has been handed over to the carrier, you will receive a shipping confirmation e-mail with a tracking number.
Shipping pre-order items
Pre-order items will be processed as soon as they arrive in our office, and shipped within 3-5 business days. The expected shipping date is stated on the product page. If any delays are expected, we will inform you by e-mail. If the delay is significant, you may cancel your order and receive a full refund.
Shipping backorder items
Backorder items will be processed as soon as they arrive in our office, and shipped within 3-5 business days. If any delays are expected, we will inform you by e-mail. If the delay is significant, you may cancel your order and receive a full refund.
Delivery time
Unless otherwise agreed, we will deliver your order no later than 30 days after the conclusion of the contract. If we fail to deliver within the agreed time or within 30 days, you may set an additional reasonable period for delivery; if we fail to deliver within that period, you may cancel the order and we will refund all payments without undue delay.
Damaged or lost parcels
The risk of loss of or damage to the goods passes to you when you, or a person indicated by you (other than the carrier), take physical possession of the goods. Until then, Muru Global OÜ is responsible for the goods, including during transport by Omniva, DHL or their local delivery partners.
Please inspect your parcel upon receipt. If the parcel is damaged or the contents are missing or damaged, please contact us at info@muru.global as soon as possible, ideally with photos of the parcel and its contents. See our [Refund Policy] for more information.
If you yourself arrange for the parcel to be redirected to or collected by a different carrier than the one selected in your order, the risk passes to you when the goods are handed over to that carrier.
Customs duties and taxes
Orders delivered within the European Union are not subject to customs duties. All prices include VAT.
For deliveries outside the European Union, import duties, taxes and customs clearance fees may be charged by the destination country. These costs are not included in our prices or shipping costs, are not handled or paid by Muru Global OÜ, and are the responsibility of the buyer. Please check with your local customs office before ordering. If you refuse to accept a parcel or pay the import charges, the return shipping costs and any charges incurred may be deducted from your refund.
Incorrect address
Please make sure your shipping address and phone number are correct. If a parcel is returned to us because of an incorrect or incomplete address or because it was not collected, we will contact you to arrange re-shipping; additional shipping costs may apply.
Contact
If you have any questions about shipping, please contact us at info@muru.global or +372 5359 6529.